AISATS

Check-In services

We help make your check-in experience seamless and convenient for each class of travel at our counters. Enjoy our hospitality and get ready for your journey ahead with peace of mind.

We offer world-class charter and VIP handling services with a dedicated focus on safety, security and bespoke comfort. Our aim is to deliver a unique flying experience from the ground to the air that exceeds your expectations

Meet & Assist Services

Fly with luxury and comfort during your departure or arrival flight – or even during your transit – with our Meet and Assist Services. These services fast track you through the airport, making your journey from the curb to the aircraft (or vice versa) a complete breeze.

Special Handling Service

We offer a wide range of special handling services for passengers who need additional assistance during their travels. Our goal is to help every passenger travel with the greatest of ease. No matter your requirement, we’re here to help.

Flight Operations

Our 24x7 Operational Operations Control Centre (OOCC), is the nerve centre of operations. The OOCC is a truly participative and collaborative centre that co-ordinates all functions of passenger services, apron, load control and cargo. More importantly it enables our people to function effectively as part of a very dynamic and highly responsive team. This centralised control hub ensures better control over simultaneous activities that occur during aircraft turnaround.

Baggage Handling

We value our customers assets and go the extra mile to ensure it is handled with care. At the heart of our baggage operations is an experienced team that works relentlessly to deliver on our brand promise. They assure prompt and precise baggage handling services that include baggage sorting, loading, dispatching services for arrival and departure baggage according to airline requirements and precision timings. Our baggage team also facilitates transfer of connecting baggage between terminals and aircrafts.

Cabin Dressing/ Aircraft Interior Cleaning

We take pride in our people and their passion to place customer comfort at the centre of our aircraft dressing service. Their eye for detail helps in preparing the aircraft to welcome its incoming passengers to a fresh experience. Our range of interior services include cleaning of the aircraft cabin, galleys, flight deck and toilets, dressing of seats and seat pockets, crew bunks, changing & replenishment of blankets and in-flight magazines, carpet and leather cleaning solutions.

Ramp Operations

Our reputation as a leading ground handling agency is a legacy that was built over years of trust and credibility. Getting a flight ready for departure requires seamless co-ordination, accurate weight balance, perfect load distribution and quick turnarounds. Our efficient ground experience team are trained in all aspects of ramp handling and operations of the airlines they serve. This ensures the demand of the airline are always met with the highest level of service, even during irregular operations. Our ramp services are ISAGO compliant, which simply means that it is a safe and secure working environment for aircrafts, customers and passengers while also eliminating any potential risk of operating delays.

Cargo Handling Solutions

AISATS works with airlines, airports, freight forwards and other cargo handling stakeholders to ensure the seamless handling, storage and transportation of goods across the globe. With state-of-the-art facilities and a team of seasoned professionals, AISATS has positioned itself as a reliable partner for businesses seeking efficient and secure air cargo solutions.

AISATS Multi-Modal Cargo Hub (MMCH)

The upcoming AISATS MMCH at Noida International Airport is a first-of-its-kind integrated cargo hub in India with an Integrated Cargo Terminal (ICT) and Integrated Warehousing & Logistics Zone (IWLZ). The ICT and IWLZ are being built within the same zone and will be closely integrated for synergies and efficiencies within our cargo handling processes. The MMCH will be operational by the last quarter of FY 2024-25.

AISATS BLR Logistics Park

The AISATS BLR Logistics Park brings together a slew of facilities to cater to the diverse needs of cargo handling at Kempegowda International Airport, Bengaluru. With its deep domain knowledge of the aviation ecosystem, AISATS is developing this logistics park to help the export-import (EXIM) community, freight forwarders and various supply chain companies transport cargo from key catchment regions and perform consolidation services at the airport. The AISATS BLR Logistics Park will start operations by end of 2024.

Cabin Baggage Checker

AISATS offers Cabin Baggage Checking services using smart solutions developed by iboarding. Cabin Baggage Checker is an electronic gauge that employs artificial intelligence to analyze weight and size in relation to the airline's cabin baggage policies.

Automated Exterior Aircraft Cleaning

AISATS is the first ground handler in the world to provide Aerowash – a robotic and dry wash aircraft exterior cleaning service. This innovative cleaning system helps reduce aerodynamic drag caused by accumulation of dirt, dust or grime on the fuselage, thus helping airlines reduce fuel consumption during flights. At the same time, this service enables considerable water savings - a resource that is becoming increasingly precious in the face of climate change.

UV Disinfection

We offer disinfection of the aircraft cabin using a UV-C (Ultra Violet C Band) Technology-based Robotic Device. The usage of this UV-C device disinfects surfaces from germs, bacteria and viruses. It takes only 10 minutes to disinfect the surfaces thoroughly.

Centralized Load Control

We have a fully functional CLC infrastructure to deliver load plans and load sheets to the airlines. The CLC function helps airlines bring down their overall costs, increases efficiency and safer operations.